Case Study: Patient Financial Services boosts patient pay collections and net operating margin with MediRevv

MediRevv Provides Patient Pay Functions for California-Based 700 bed Healthcare System

Patient Financial Services, a three-facility, 714-bed public healthcare system in Southern California, needed help managing a growing patient pay workload as patient volumes increased and more patients faced higher out-of-pocket costs from high-deductible plans. Its seven-person patient pay team lacked the technology and capacity to keep pace, prompting the organization to look for a revenue cycle partner like MediRevv to support patient collections and improve service.

MediRevv implemented an extended business office model that took over patient pay functions including statements, calls, inquiries, and payment plan support, while also integrating with the hospital’s systems and aligning workflows to its culture and policies. Over 18 months, MediRevv helped secure more than $19.4 million in patient pay collections and supported a projected net operating margin increase to 17.5%, while also improving inquiry management, transparency, and staff efficiency.