Case Study: Leading Physician Services reduces work queue volume with MediRevv

MediRevv Delivers Results with Real Time Staffing

Leading Physician Services, a top-rated Midwestern academic medical group, partnered with MediRevv to tackle recurring revenue cycle issues in its patient accounting work queues. The customer needed to keep claim inflow current, but was seeing backlogged insurance claims at day 90 and unresolved items that kept reappearing.

MediRevv responded with real-time staffing and work queue management, using Epic routing logic, segmented workflows, and cross-trained staff to address the bottlenecks. By adding three team members two days a week and dynamically adjusting staffing, MediRevv reduced work queue volume by 25% over four weeks and cut staffing needs by 50%, improving current status management and generating cost savings for the client.