Case Study: Health System achieves record cash collections with MediRevv

High Client Engagement leads to Record Cash Collections with MediRevv

Health System, a large Pacific Northwest health system with a 300-plus-bed medical center, four specialty buildings, 3,000 employees, and 1,000 physicians, needed a partner that could deliver secure patient payment technology and improve workflow efficiency. MediRevv was selected to support its patient pay program, including mobile payments and a secure online payment portal, while the organization also worked through an ongoing conversion to a new patient accounting system.

MediRevv implemented a collaborative rollout that included workflow crosswalk sessions, training, frequent ramp-up calls, and a go-live command center with real-time support from operations, client services, implementation, and business solutions teams. The results were strong: the health system exceeded its patient payment goal by more than $500,000 in May, maintained an average wait time of just :23 and a 2.0% abandonment rate, and handled an average of 6,523 patient calls per month while improving both collections and patient experience.