Case Study: Charleston ENT Associates increases self pay revenue with MediRevv

A Positive Investment in People and Technology Increases Self Pay Revenue

Charleston ENT Associates, Charleston’s largest private ENT practice, needed help managing day-one self-pay collections across its 11 locations while keeping up with growing patient volume and improving the patient experience. They partnered with MediRevv for self-pay revenue cycle support, drawn to MediRevv’s knowledgeable, compassionate team and technology.

MediRevv worked every one of CENT’s 8,500 self-pay accounts within the first 120 days, improved statement clarity and balance logic, and added inbound and outbound calling strategies to proactively follow up on balances. The results included a 19.2% increase in self-pay revenue, a 15.4% increase in insurance revenue, fewer bad debt placements, faster cash flow, and reduced days in A/R, while also freeing up internal staff for higher-value work.

Charleston ENT Associates

Craig M. Kilgore

Chief Executive Officer