Case Study: Platinum Wave Campers achieves streamlined sales processes and accurate marketing ROI with Mediahawk

Building seamless sales processes for Platinum Wave Campers

Platinum Wave Campers, a luxury Volkswagen camper van dealer and conversion specialist, faced an outdated CRM and a slow, error-prone sales process that relied on pen-and-paper notes during calls. They needed to automate phone-call data entry and better understand where leads were coming from, so they turned to Mediahawk’s call tracking and marketing attribution software to bridge the gap between phone calls and their CRM.

Mediahawk implemented a webhook-and-Zapier integration to feed real-time call records into Platinum Wave Campers’ new CRM, eliminating manual data entry and creating searchable caller histories as soon as a call is answered. The result was major time and labour savings, faster follow-up on leads, improved call-handling and customer experience, and the ability to measure — with full accuracy — which calls and campaigns converted to sales.

Platinum Wave Campers