Case Study: Claiborne Memorial Medical Center (CMMC) achieves reduced downtime and streamlined EHR workflows with MEDHOST

Claiborne Memorial Medical Center (CMMC) - Customer Case Study

Claiborne Memorial Medical Center (CMMC), a 50-bed acute care hospital and MEDHOST customer since 2008, faced declining EHR performance after staff turnover and multiple platform updates. Their onsite EHR required manual updates that caused 12–15 hours of downtime, strained a three-person IT team with routine maintenance and troubleshooting, created inconsistent clinical workflows and training gaps, and risked documentation errors that could affect CMS compliance. CMMC engaged MEDHOST’s implementation and optimization teams to address these issues.

MEDHOST implemented MEDHOST Direct hosted EHR services, managed the migration, optimized EHR/EDIS configurations, cleaned flowsheets/assessments, and delivered targeted end-user training and standardized onboarding. The transition removed costly on‑premise maintenance, eliminated the lengthy 12–15 hour update downtimes, reduced support calls across MEDHOST applications, freed IT staff from night‑work, and improved documentation access and charting consistency for CMS surveys—results the CMMC board recognized as clear ROI.

Claiborne Memorial Medical Center (CMMC)

Kristie Copeland

Chief Nursing Officer