Case Study: South County Urological streamlines financial clearance and boosts collections with MedEvolve

South County Urological Uses MedEvolve Workflow Automation to Streamline Financial Clearance and Improve the Patient Experience

South County Urological, a practice serving the St. Louis region, faced challenges with its manual financial clearance process, including difficulties collecting patient balances and capturing accurate information prior to appointments. To address these issues and improve revenue capture, they turned to longtime vendor MedEvolve to implement their AI-powered Financial Clearance Workflow Automation platform.

MedEvolve's solution automated and brought transparency to the pre-registration workflow, enabling staff to complete tasks days in advance of a patient's visit. This implementation led to significant results for South County Urological, including a 75% decrease in COB denials, a 15% increase in patient payments, and a 300% rise in point-of-service collections. The MedEvolve platform also significantly improved both staff efficiency and the overall patient experience.

South County Urological

Theresa Hammack

Office Manager