Case Study: Key-Whitman Eye Center improves revenue cycle performance with MedEvolve Effective Intelligence

Key-Whitman Eye Center Improves Revenue Cycle And Physician Satisfaction With Transparency And Automation

Key-Whitman Eye Center, a multi-location ophthalmology practice, faced challenges in managing its revenue cycle across a dispersed and remote team. The director lacked visibility into staff productivity and a consistent way to prioritize work. Furthermore, physician-owners required ongoing financial reporting, which was a manual and time-consuming process. To address this, the practice expanded its use of vendor MedEvolve by implementing its Effective Intelligence RCM Analytics and RCM Workflow Automation.

By deploying MedEvolve's solutions, Key-Whitman gained transparency into financial operations and used algorithms to automate staff workflow, allowing them to prioritize high-revenue tasks. Within ten months of implementation, MedEvolve helped the practice decrease its accounts receivable over 60 days by 38%. The Workflow Automation also successfully categorized 87% of claims as low priority, significantly improving staff efficiency and productivity.

Key-Whitman Eye Center

Matthew Chapman

OCS Director of Revenue Cycle