Case Study: City of Claremore achieves 3x ROI and 70% adoption with Medefy

City of Claremore achieves nearly 70% adoption and 3x ROI with Medefy

The City of Claremore, a municipal government with over 500 employees, faced significant challenges with its health benefits plan. Plan members frequently used the Emergency Room for routine care and struggled to understand their coverage, while the HR team was inundated with benefits questions. To address this, they partnered with Medefy.

Medefy implemented its app to simplify healthcare navigation, timing its launch with Open Enrollment and tailoring communication campaigns to engage spouses. This solution provided 24/7 access to Care Guides, lifting the burden from HR. The results included a nearly 70% adoption rate, a 3x return on investment in the first year, and a 4.9-star member satisfaction rating, demonstrating Medefy's successful impact.

City of Claremore