Case Study: City of Claremore boosts employee engagement and frees up HR with Medefy

City of Claremore achieves 70% adoption and 3x ROI with Medefy

The City of Claremore, a municipal government, faced significant challenges with its employee health benefits plan. Plan members were frequently using the emergency room for routine care and struggled to understand their coverage, which placed a heavy burden on the HR team with benefits-related questions. To address this complexity, the city partnered with Medefy.

Medefy implemented its app and care guide service to simplify healthcare navigation. The solution was launched during Open Enrollment, leading to nearly 70% overall adoption. This engagement resulted in a 3x return on investment in the first year and drastically reduced the HR team's workload. Plan member satisfaction was extremely high, rated at 4.9 stars, as employees and their spouses consistently praised the personalized support from Medefy.

City of Claremore