Case Study: CAP Tulsa achieves 92% employee adoption and estimated $2M in savings with Medefy

Cap Tulsa drives 92% lifetime adoption and $2M in savings with Medefy

The customer, CAP Tulsa, a community action agency, had invested in a robust benefits plan but faced the challenge of employees not utilizing it effectively. With too many pathways and programs to remember, employees often defaulted to higher-cost options. They needed a clear starting point for benefits support, which led them to the vendor, Medefy.

The solution implemented by Medefy was to become the simple "front door" for all benefits questions and care needs. CAP Tulsa's HR team embedded the Medefy app into their operations, directing employees to use it as the primary resource. This strategy resulted in a 92% lifetime employee adoption rate, an estimated $2M in savings, and a 4.9/5 member rating, as Medefy successfully helped employees find and use their existing low and $0-cost benefits.

Cap Tulsa