Case Study: Wheaton Franciscan Healthcare achieves $15.4M reduction in outstanding receivables and 50% increase in point-of-service collections with MedeAnalytics

Wheaton Franciscan Healthcare Improves All Points of the Revenue Cycle

Wheaton Franciscan Healthcare, a not-for-profit system serving Wisconsin, Iowa and Illinois, faced rising patient financial responsibility, aging accounts receivable and tighter reimbursement and regulatory pressures that left the organization relying on slow, manual reports. To gain real-time insight across the revenue cycle and improve front‑end collections, Wheaton turned to MedeAnalytics, implementing MedeAnalytics Revenue Cycle and Patient Access.

MedeAnalytics provided dashboards, work‑list automation and patient‑estimate tools that enabled root‑cause analysis, faster follow‑up and improved point‑of‑service collections. As a result, Wheaton reduced outstanding receivables by $15.4 million, lowered bad debt by $8 million, increased point‑of‑service collections by 50%, cut accounts >90 days from 22% to 19%, and shrank credit balances from $21.2 million (82,841 accounts) to $5.8 million (25,000 accounts), with those gains sustained over subsequent years.

Wheaton Franciscan Healthcare

Michelle Jones

Director of Patient Financial Services