Case Study: Jersey City Medical Center achieves Baldrige Vision of Performance Excellence and financial turnaround with MedeAnalytics Performance Management

Jersey City Medical Center Wins Vision of Performance Excellence Award

Jersey City Medical Center, part of Barnabas Health and a major regional referral and teaching hospital, was facing near-bankruptcy in 2011 and struggled with disjointed, paper- and spreadsheet-based planning that undermined efforts across its four pillars of excellence (patient safety, clinical quality, engagement, and economic health). Seeking a unified platform to drive transparency, communication, and accountability, the hospital selected MedeAnalytics’ Performance Management solution.

MedeAnalytics implemented its web-based Performance Management platform (deployed October 2013) to centralize strategic plans, provide dashboard views for monthly executive reviews, and hold teams accountable for key metrics. As a result, Jersey City Medical Center won the state Baldrige Vision of Performance Excellence Award, earned eight consecutive “A” Leapfrog safety ratings, raised operating margin from 2.4% in 2011 to 7.3% in 2013, and achieved quality scores over 95% in key areas (95.2% heart attack, 97.3% cardiac), while improving employee engagement—outcomes the hospital attributes to its partnership with MedeAnalytics.

Jersey City Medical Center

Wren Lester

Director of Performance Improvement