Case Study: Blue Cross & Blue Shield of Rhode Island improves client retention and staff productivity with MedeAnalytics Employer Reporting

Blue Cross & Blue Shield of Rhode Island cuts report turnaround times by 75% with MedeAnalytics

Blue Cross & Blue Shield of Rhode Island (BCBSRI) faced challenges with customer retention and acquisition due to a lack of actionable employer insights and slow report turnaround times of 2-3 weeks. To address this, the healthcare payer partnered with vendor MedeAnalytics to implement its Employer Reporting solution.

The MedeAnalytics solution provided a 360-degree view of data, enabling consultants to act as trusted advisors. This deployment resulted in a 50% reduction in standard report turnaround times and a 75% reduction in ad-hoc report times. The investment had an 11.6-month payback period and generated $2.9 million in increased efficiencies and revenue uplift for BCBSRI.

Blue Cross & Blue Shield of Rhode Island