Case Study: Adventist Health achieves 20% increase in point-of-service collections ($3.8M) with MedeAnalytics Patient Access

Adventist Health Sees 20 Percent Increase in POS Collections with Patient Access

Adventist Health, a faith-based, not-for-profit integrated health system with 19 hospitals across California, Hawaii, Oregon and Washington, faced rising uncompensated care, increasingly complex insurance coverage, and low point-of-service (POS) collections. To improve front-end revenue capture, patient communication and registration workflows, Adventist Health implemented MedeAnalytics Patient Access to deliver real‑time eligibility checks and patient financial estimates during registration.

MedeAnalytics Patient Access provided an intuitive workflow for eligibility verification and detailed patient estimates, supported by training and a rapid 19‑site rollout; the solution reduced registration-related denials and improved pre-registration. As a result, MedeAnalytics helped Adventist Health raise POS collections by 20%—an additional $3.8 million over two years—boost pre-registration on scheduled accounts (about a 55% increase), and produce site gains ranging from nearly 50% in one network to individual facilities seeing as much as 200% increases.

Adventist Health

Gary Friestad

Corporate Registration Manager