Case Study: Top-10 American Pharmaceutical Company achieves >90% eCOA adherence, near‑100% patient compliance and scalable master-protocol expansion with Medable

Medable platform delivers >90% eCOA adherence and scalability

Top-10 American Pharmaceutical Company engaged Medable to run an extensive weight-management master protocol with multiple sub-studies across 70+ research sites. The sponsor was concerned about participant experience (participants had to enroll in the master protocol before sub-study enrollment) and needed a reusable, scalable solution that would not compromise site or patient workflows. Solutions used included eCOA+, ePRO and the Medable platform.

Medable built trial processes around its platform and eCOA capabilities, working with the client’s eCOA and ClinOps teams and providing hands‑on Site and Patient Success training, visually aligned app experiences, and automated reminders/support. The unified app suite delivered measurable results: patient diary and questionnaire compliance was nearly 100%, site assessment/eligibility compliance exceeded 90%, high user satisfaction across 70+ sites, and the sponsor scaled from five to ten sub-studies—demonstrating Medable’s >90% eCOA adherence and reusable design.