Case Study: Waternet boosts productivity and unifies billing and tax processing with MECOMS

Waternet boosts employee productivity by 20% with MECOMS

Waternet, a Dutch water utility responsible for managing Amsterdam's entire water cycle, faced challenges with a costly outsourced ERP/CRM system that was rigid and inefficient for its complex billing processes. Seeking a more integrated and cost-effective solution, they turned to vendor MECOMS and its MECOMS Dynamics 365 platform to bring these critical operations in-house.

MECOMS implemented its flexible ERP solution, which streamlined complex processes like address changes and integrated diverse data sources for combined water and tax billing. The results were significant: Waternet increased employee productivity by 20%, reduced IT management staff by 50%, and achieved considerable cost savings. The intuitive system also led to lower training costs and a faster expected return on investment, allowing Waternet to serve its customers more effectively.

Waternet