Case Study: Waterbedrijf Groningen achieves smarter, data-driven customer operations with MECOMS 365

Waterbedrijf Groningen handles 1,500 customer calls a day with MECOMS

Waterbedrijf Groningen, a Dutch drinking water supplier, faced challenges with its legacy Microsoft Dynamics AX 2012 system, which lacked a modern CRM and fragmented customer data across multiple systems. This limited efficient customer service, forecasting, and operational insights. Seeking to reduce custom developments and adopt a cloud-first platform, the utility partnered with vendor MECOMS for a solution.

MECOMS implemented its MECOMS 365 solution, built on Microsoft Dynamics 365. This consolidated customer, billing, and operational data into a single platform. The results included handling up to 1,500 customer calls per day with full context, accurate contact center forecasting, improved non-revenue water detection, and a stable cloud platform with zero operational disruptions during updates. MECOMS provided a future-ready data foundation that supports continuous innovation.

Waterbedrijf Groningen