Case Study: Water Plus enhances customer experience with MECOMS 365 from Ferranti

Water Plus serves over 400,000 customers with MECOMS

Water Plus, the UK's largest water retailer, faced the challenge of modernizing its systems to better meet customer expectations. To address this, they partnered with vendor MECOMS to transition from an on-premise platform to a cloud-based CRM and ERP package.

MECOMS implemented its MECOMS 365 solution, empowering Water Plus to enhance its digital capabilities and customer experiences. A key result of this collaboration was the creation of a new broker pricing portal, which transformed the water contract quotation process in the UK. This ongoing partnership has helped Water Plus drive forward with improved customer engagement for its over 400,000 customers.

Water Plus