Case Study: Stadsverwarming Purmerend boosts customer satisfaction and lowers costs with MECOMS by Ferranti

Stadsverwarming Purmerend cuts operational costs by 20% with MECOMS

Stadsverwarming Purmerend, an independent district heating company in the Netherlands, faced significant challenges after its privatization. The company had outsourced its front and back office activities to a third party, which led to a lack of business insight, subpar credit collection, low customer satisfaction, and high operational costs. To regain control and prepare for new government regulations, they sought to insource these operations and needed a new, integrated IT system. They selected the MECOMS product from vendor Ferranti.

Ferranti implemented its MECOMS solution, which integrated CRM, billing, credit management, and meter data management on a Microsoft Dynamics AX platform. The implementation was rapid, going live within months. The results were substantial: customer satisfaction greatly improved, the payment rate increased significantly, and operational costs were reduced by approximately 20%. The integrated system provided valuable business intelligence for informed decision-making and gave Stadsverwarming Purmerend the flexibility to adapt to future changes.

Stadsverwarming Purmerend