Case Study: PacificLight achieves scalable retail billing and first-class customer service with MECOMS

PacificLight deploys MECOMS in a short timeframe to launch compliant retail billing in Singapore

PacificLight Energy, a competitive energy retailer in Singapore, faced the challenge of rapidly entering a newly deregulated market. They needed a robust and flexible IT system to handle metering, contract management, and customer billing to support their goal of providing flexible pricing plans. They chose the MECOMS for Energy & Utilities solution from vendor MECOMS, implemented with the help of partner Avanade, to build a platform that could meet both current and future market demands.

The MECOMS solution was successfully deployed by Avanade in a very short timeframe using a cloud-based approach and an out-of-the-box implementation to avoid customizations. This allowed PacificLight to quickly achieve full compliance with market rules and become an authorized retailer. The new system provided the necessary billing, contract management, and trading capabilities, enabling PacificLight to configure new products and pricing structures to stay competitive. With the MECOMS platform integrated into their financial backbone, PacificLight is well-positioned for cost-efficient growth in Singapore's dynamic energy market.

PacificLight