Case Study: Latvijas Gāze boosts competitive energy supply with MECOMS 365

Latvijas Gāze migrates 400,000 customers to MECOMS in under six months

Latvijas Gāze, Latvia's largest natural gas supplier, faced a critical challenge when market liberalization required it to legally unbundle from its distribution system operator and rapidly become a competitive retail supplier. This transition demanded a complete overhaul of its IT capabilities to meet complex new customer demands for flexible pricing and contracts, all while under intense time pressure. To address this, Latvijas Gāze selected the MECOMS 365 business platform from vendor MECOMS.

The MECOMS solution provided the advanced contract management and complex billing functionality needed for the open market. The implementation was completed on time and on budget, enabling Latvijas Gāze to quickly launch new products and manage a highly successful customer pricing campaign. Results included significant process efficiencies, a 45% reduction in administrative expenses, and successful international expansion, with revenues from foreign customers tripling. MECOMS provided the foundation for Latvijas Gāze to retain its market leadership and grow its business across the Baltic region.

Latvijas Gāze