Case Study: Island Energy Group improves customer service and operational efficiency with MECOMS 365 from Ferranti

Island Energy Group modernizes 40,000+ connections with MECOMS

Island Energy Group (IEG), an integrated gas supplier operating across the Channel Islands and the Isle of Man, was facing significant operational challenges due to its reliance on legacy software. Their outdated systems forced them to create separate customer records for each service, resulting in complex views that reduced back-office productivity and degraded customer service. Seeking to improve service and standardize operations across its islands, IEG turned to vendor MECOMS and its partner Ferranti for a modern utility platform solution.

The vendor MECOMS, implemented by Ferranti, deployed its MECOMS 365 solution on top of Microsoft Dynamics 365. This included modules for finance, supply chain, CRM, and specific utility needs like contract management, billing, and credit & collections. The project was delivered entirely remotely and went live in June 2022, successfully providing IEG with a standardized, modern system that streamlined operations and improved customer service, all within the planned budget.

Island Energy Group