Case Study: Brabant Water modernizes billing and CRM with MECOMS 365

Brabant Water modernizes billing and CRM for 2.5 million residents with MECOMS

Brabant Water, a Dutch water utility serving 2.5 million residents, sought a proactive partner to help modernize its IT architecture. The company aimed to improve its business flexibility and customer self-service capabilities to support its ambition of delivering excellent service and an optimal customer experience. They selected MECOMS as their vendor to address this challenge.

The solution implemented was the MECOMS 365 platform, which serves as Brabant Water's new customer information and billing system. This migration from their legacy application was planned to safeguard the continuity of their CRM and billing activities. MECOMS became a long-term business partner for Brabant Water, helping them to modernize their operations.

Brabant Water