Case Study: MercyCare achieves trusted, real-time care-minute reporting with Mechanical Rock and Snowflake

MercyCare replaces manual care-minute reporting in 6 months with Mechanical Rock

MercyCare, a Western Australian not-for-profit provider of aged care and community services, faced a challenge with its manual, quarterly reporting processes. While meeting compliance obligations, its on-premise data warehouse could not scale with the organization's growth, leading to duplicated efforts and a lack of real-time visibility. To build a trusted, governed data foundation, MercyCare engaged vendor Mechanical Rock to implement a modern data platform using Snowflake.

Mechanical Rock designed and built a governed Snowflake data platform that automated the ingestion, engineering, and modeling of data from MercyCare's core systems. The solution provided real-time visibility into critical compliance reporting, such as care minutes, and established a single source of truth for the entire business. The results included faster data delivery, consistent reporting definitions, and a significant cultural shift where the business gained trust in the data, leading to extended engagements and ongoing investment in the platform.

MercyCare