Case Study: Ziff Davis streamlines employee support and onboarding with MeBeBot

Ziff Davis - Customer Case Study

Ziff Davis, a leading global digital-media company, faced the challenge of supporting a rapidly growing and diverse workforce resulting from numerous acquisitions. They needed a scalable self-service solution to provide immediate, consistent support and communications to employees across their various unique business units and Slack workspaces. To address this, they turned to vendor MeBeBot and implemented its AI-driven Intelligent Assistant.

MeBeBot’s solution provided a centralized knowledge base that could be customized for each business unit, delivering instant answers to HR, IT, and Operations questions directly within Slack. This freed up the HR team from manually answering routine inquiries and created a new channel for company communications. The result was a more efficient and unified employee support system that empowered workers with accurate, up-to-date information and allowed the HR team to focus on strategic initiatives as the company continues to grow and scale.

Ziff Davis

Shannon Hogan

VP of Human