Case Study: Terminal improves remote employee support and engagement with MeBeBot

Terminal Leverages MeBeBot to Provide Answers Anytime, Anywhere

Terminal, a hiring and employment platform for building remote engineering teams, faced the challenge of providing instant, consistent support to its distributed global workforce. Their HR team needed a scalable, cost-effective solution to answer common HR, IT, and operations questions around the clock, moving beyond an inefficient group email inbox to improve employee productivity and engagement. They turned to MeBeBot for its AI-driven Intelligent Assistant.

MeBeBot's solution was implemented as an app within Slack, providing employees with 24/7 self-service access to a customized knowledge base. The platform also featured Push Messaging for company announcements. This empowered employees with immediate answers to over 80% of their questions, freeing up the HR team to focus on strategic initiatives. Terminal achieved significant time savings, improved support for its remote work culture, and maintained its status as a best place to work.

Terminal

Jennifer Farris

Chief HR Officer