Case Study: Inspire Federal Credit Union cuts member support wait times 20% with MeBeBot

Inspire Federal Credit Union cuts support wait times 20% with MeBeBot

Inspire Federal Credit Union, a Pennsylvania-based credit union, faced challenges in providing prompt member support. Their member relationship specialists had difficulty quickly accessing accurate information because knowledge documents were scattered across various systems, leading to time-consuming escalations to supervisors. To address this, they partnered with vendor MeBeBot.

By implementing MeBeBot's AI-powered assistant, named E.V.A., within Microsoft Teams, employees received instant answers to operational and policy questions. This solution from MeBeBot led to an immediate impact, with over two-thirds of staff using the tool and more than 400 questions asked in the first two weeks. The credit union achieved a significant measurable outcome, reducing member support wait times by over 20% and freeing up supervisors for higher-value work.

Inspire Federal Credit Union