Case Study: IGT achieves 24/7 self-service employee support with MeBeBot

How MeBeBot’s Intelligent Assistant Drives Operational Efficacy at IGT

International Game Technology (IGT) faced a challenge with its People & Transformation team manually responding to a high volume of employee HR, benefits, and payroll queries during business hours. As part of a broader digital transformation, IGT sought a modernized approach to provide 24/7 self-service support to its 10,500 global employees, aiming to improve productivity and reduce operational expenses.

MeBeBot implemented its Intelligent Assistant AI chatbot within Microsoft Teams, enabling IGT to launch a curated knowledge base to over 10,500 employees in under six weeks. The solution provided instant, automated answers to common questions, achieving over 90% answer accuracy. In the first month alone, MeBeBot answered more than 2,400 questions, allowing IGT’s support teams to focus on strategic work. This successfully created greater efficiencies and reduced manual case tickets.

IGT

Cindy Hartman

Senior Director