Case Study: E2open reduces HR support requests and speeds employee onboarding with MeBeBot

How AI Intelligent Assistant Technology Is Changing e2open’s Employee Experience

E2open, a leading global provider of cloud-based supply chain software with 4,000 employees across 22 locations, faced a challenge in supporting its rapidly growing and distributed workforce. Their manual onboarding and employee support processes were time-consuming, and they needed a way to provide consistent, real-time information and build a centralized global services center. They turned to MeBeBot for a solution using its AI Intelligent Assistant technology.

MeBeBot implemented its no-code AI chatbot, deploying it on platforms employees already used like Microsoft Teams and SharePoint. The solution was live in weeks and included a curated knowledge base and a push notification service for communications. This resulted in a 75% drop in direct HR questions and saved over 300 IT and 120 HR help desk hours monthly. E2open now uses MeBeBot's analytics to continuously improve employee support and drive utilization.

E2open

Stephanie Laurich

VP, Global Total Rewards