Case Study: Epicor streamlines HR and IT support with MeBeBot

Epicor - Customer Case Study

Epicor Software Corporation, a global provider of industry-specific software, faced the challenge of supporting its dispersed workforce of over 4,400 employees across 30 countries. They needed an innovative and cost-effective solution to provide 24/7 support for HR and IT questions, moving away from inefficient email boxes and traditional call centers to empower employees with instant, self-service tools. They selected the AI-driven Intelligent Assistant from vendor MeBeBot to address this challenge.

MeBeBot implemented its Intelligent Assistant, integrating it into Microsoft Teams and Epicor’s intranet. The solution was launched globally in under two months and fielded hundreds of questions in its first week with 85% accuracy, providing employees with instant answers and freeing up HR and IT teams. As an innovation partner, Epicor also used MeBeBot to quickly communicate critical COVID-19 updates, demonstrating the tool's flexibility and significant positive impact on productivity and internal communication.

Epicor

Debra Ingram

Senior Director of HR Technology and Operations