Case Study: Abrigo achieves 24/7 self-service employee support with MeBeBot

Abrigo - Customer Case Study

Abrigo, a fast-growing technology provider for financial institutions, faced the challenge of supporting its expanding and remote workforce. They needed a scalable, cost-effective solution to provide 24/7 support for HR and IT questions to reduce employee frustration and improve productivity, moving beyond inefficient email and traditional ticketing systems.

MeBeBot implemented its AI-driven Intelligent Assistant, integrated into Microsoft Teams and the company intranet. This provided employees with instant, self-service access to answers for over 80% of their questions, drastically reducing the need to wait up to 24 hours for an email or ticket response. The solution freed up Abrigo's HR and IT teams to focus on strategic initiatives while ensuring consistent, real-time communication across the company.

Abrigo

Carol Howard

Chief People Officer