Case Study: Nando’s improves operational efficiency and coaching with MeazureUp

Nando's - Customer Case Study

Nando's Canada was facing challenges with its operational assessment process, which relied on a cumbersome system of handwritten notes on paper and Excel spreadsheets. This method was time-consuming, prone to human error, and delayed the delivery of critical feedback, taking managers away from their primary role of coaching and supporting their teams. They partnered with the vendor MeazureUp to implement its operational assessment solution to streamline this process.

The MeazureUp solution enabled Nando's Canada to conduct real-time audits, instantly creating actionable plans and assigning tasks with due dates. The platform’s dashboard provided customized data visibility for all levels of the organization, helping to quickly identify and resolve issues at lower-performing locations. As a result, MeazureUp helped Nando's reduce field assessment time by 53%, decrease controllable expenses by 1.3%, increase customer satisfaction by 25%, and reduce human error by 90%, allowing managers to focus on coaching rather than administrative tasks.

Nando's

Phil Brown

Acting Area Director & Operations Efficiency Manager