Case Study: The Higher Path fixes online loyalty with Meadow and Alpine IQ

The Higher Path cuts loyalty complaints and manual work with Meadow

The Higher Path, a cannabis dispensary in Los Angeles, faced a challenge with its fragmented technology stack. Its three separate systems—Treez POS, Tymber for eCommerce, and Alpine IQ for loyalty—did not integrate. This disconnect meant customers could not see or redeem loyalty points on online orders, leading to constant phone calls and manual work for staff, creating frustration and inefficiency.

The dispensary implemented Meadow's platform along with its Enhanced Alpine IQ integration. This solution consolidated the POS and eCommerce onto a single system, enabling real-time data sync for loyalty points across all sales channels. The results included a significant reduction in loyalty-related complaints and manual work for staff, saving the team time and creating a smoother, more efficient customer experience.

The Higher Path