Case Study: National Spine & Pain Centers increases internal audits and reduces denials with MDaudit

How National Spine and Pain Centers increased revenues, minimized risk, and drove new efficiencies for stakeholders across the organization

National Spine and Pain Centers (NSPC), a large network of over 120 pain treatment centers, faced a challenge in minimizing compliance risk and reducing denials. Their compliance team, led by Director Kelly Martinelli, relied on inefficient manual processes and spreadsheets, lacking the on-demand data analytics needed for effective internal audits and trend tracking. To address this, they turned to the vendor MDaudit and its suite of compliance and revenue optimization modules.

MDaudit provided NSPC with integrated data analytics, including its Audit Workflows, Revenue Optimizer, and Billing Risks tools. This solution enabled the compliance team to track trends, perform detailed audits, and identify the root causes of denials. The results were significant: NSPC increased its internal audit volume by over 100% in the first quarter, reduced denials, and improved operational efficiency. The team eliminated the need for an outside auditing agency and was able to use MDaudit to showcase immediate progress to leadership, drastically cutting down on manual workload.

National Spine & Pain Centers

Kelly Martinelli

Director of Compliance