Case Study: a major radiology practice improves collections and patient experience with MD Clarity

MD Clarity Helps a Major Radiology Practice Improve Collections and Patient Experience

a major radiology practice in the Pacific Northwest struggled with inefficient manual workflows for patient eligibility verification and payment estimates. With a high volume of over 200 patients daily, this led to frustrated patients, a high rate of denials and errors, and an inability to collect payments upfront. They turned to MD Clarity for a solution to automate these front-end processes.

MD Clarity implemented its Clarity Flow module and proprietary pricing engine to automate benefits verification and provide accurate cost estimates. This allowed the practice to collect payments at the point of service. As a result, MD Clarity helped the practice achieve a 45% reduction in bad debt, a 50% reduction in denials, an 85% automation rate for verifications, and a 42% increase in upfront patient collections.