Case Study: Heaton Eye Associates Identifies $66K in Underpayments with MD Clarity

Heaton Eye Associates identifies $66K in underpayments with MD Clarity

Heaton Eye Associates, a large multi-location ophthalmology practice, faced challenges in underpayment recovery due to limited team capacity. With one analyst manually balancing this task alongside other duties, it was difficult to consistently identify and act on every opportunity. Leadership needed confidence that meaningful underpayments were being addressed. They engaged MD Clarity to help strengthen their existing processes without adding complexity.

MD Clarity implemented its RevFind platform to provide visibility into underpayments, identifying approximately $66,000 in underpayments over the past year. Their Recovery Services team then helped pursue about $25,000 of those dollars through the appeal process, all without disrupting Heaton Eye's daily operations. The solution reduced the manual effort required for recovery and provided the team with a scalable, confident approach to underpayment identification and appeal.

Heaton Eye Associates