Case Study: University Hospitals increases M&A integration speed and lowers costs with MCPC

University Hospitals cuts order delivery from 45 days to 7 days with MCPc

University Hospitals, a nationally recognized healthcare system in Cleveland, turned to vendor MCPc to address the challenge of lowering costs and increasing the pace of their merger and acquisition integrations and annual technology refresh initiatives. They also sought to improve their IT order process delivery from 45 days to just 7 days and increase end-user satisfaction.

MCPc implemented an integrated support and lifecycle management solution, which included a personalized Procurement Portal for next-day delivery and a team of onsite engineers for deployment and support. This solution allowed University Hospitals to out-task responsibilities, reduce end-user interruptions, and accelerate the integration of new organizations. As a result, MCPc helped the hospital meet strict timelines, improve end-user satisfaction, and operate under a penalty-based service level agreement.

University Hospitals