Case Study: The Timken Company boosts productivity with MCPc

The Timken Company speeds laptop provisioning for 1,100 users with MCPc

The Timken Company, an Ohio-based manufacturer, faced challenges with device logistics and IT support for its 1,100 users. Frequent hardware refreshes, slow laptop provisioning, limited offshore support, and manual patching processes were hurting productivity. They partnered with MCPC to simplify these operations and improve the employee experience.

MCPc implemented a solution that included a device leasing program, a local Technology Logistics Center for imaging, onsite Level 2 support, and managed SCCM services. This provided The Timken Company with faster, error-free device deployments, quicker resolution of IT tickets, and automated security patching. The results included a significant boost in employee satisfaction and productivity, with new hires receiving ready-to-work laptops on day one.

The Timken Company