Case Study: American Greetings refocuses IT on innovation with MCPc

Refocus Technology Efforts Towards Innovation

American Greetings, a century-old leader in social expression with 15,000 part-time merchandisers, turned to **MCPc** to help refocus IT on innovation while lowering operational and infrastructure costs. The company also needed to replace aging Telxon technology that was expensive to maintain and running on outdated software.

**MCPc** implemented a comprehensive hardware and software lifecycle management program centered on the merchandiser experience. The vendor helped select and procure replacement devices, ran a pilot for more than 250 merchandisers, provided day-to-day software support and advanced hardware replacement, managed asset and device enrollment processes, and delivered ongoing service reporting to improve support levels and continuous improvement.

American Greetings