Case Study: Parker Hannifin achieves faster, more efficient IT support with MCPc

Parker Hannifin - Customer Case Study

Parker Hannifin, a global Fortune 500 manufacturer, wanted to lower IT costs, add a variable staffing model, and outsource non-strategic support functions such as tier 1 help desk, desk-side support, and PC lifecycle management. The company also needed faster desktop and laptop refresh cycles, more consistent shared-services support for remote locations, and better end-user satisfaction. MCPc provided the client computing lifecycle management services and integrated support model to address these needs.

MCPc implemented an end-to-end endpoint client computing lifecycle management solution that tied into Parker’s existing tools and processes, including service desk systems and SCCM. The result was a more efficient supply chain, reduced costs, improved client satisfaction, and a shared-services experience for remote divisions that mirrored headquarters support. MCPc also delivered desk-ready devices, managed procurement through retirement, supported mobile devices, and held quarterly business reviews with actionable metrics to drive ongoing improvement and accountability.

Parker Hannifin