Case Study: Amway reduces costs and boosts efficiency with MCPc

Amway - Customer Case Study

Amway, a Michigan-based health, beauty and homecare company operating in more than 100 countries, partnered with MCPc to address rising IT costs, improve efficiency, and build a stronger disaster-recovery approach. The company also wanted more flexible support models to scale with growth and planned mergers and acquisitions, while outsourcing parts of its IT infrastructure so internal staff could focus on more strategic initiatives.

MCPc implemented an all-inclusive end-user client computing lifecycle management solution, including onsite staffing, help desk augmentation, PC procurement, imaging, provisioning, and device retirement. The solution streamlined operations, improved customer satisfaction and accountability, integrated with Amway’s existing service desk systems, and added reporting through scorecards and Pareto charts; MCPc also delivered flexible leasing and penalty-based SLAs to support measurable service improvements.

Amway