Case Study: Meritus Medical achieves faster policy approvals and better searchability with MCN Healthcare Policy Manager

Meritus Healthcare Gains Searchability and Faster Approvals with Policy Manager

Meritus Medical, part of Meritus Health and the largest healthcare provider in Maryland’s Washington County, struggled to manage thousands of policies and guidelines using an internal intranet. Staff had difficulty searching for documents, tracking approvals, and preventing “hidden policies” from being created outside the central system, leading to wasted time and frustration. Meritus turned to MCN Healthcare for Policy Manager, Policy Library, and StayAlert! to address these compliance and document control challenges.

MCN Healthcare implemented its SaaS-based Policy Manager along with Policy Library and StayAlert!, giving Meritus centralized search, metadata tagging, automated approval workflows, and ongoing regulatory alerts. The result was faster approvals, easier updates, improved visibility into current versions, reduced duplicate policies, and simpler competency tracking. Meritus reported a rapid ROI through major time savings, fewer calls about missing policies, and a smoother policy management process overall.

Meritus Medical

Denise Appel

Policy & Procedure Coordinator