Case Study: KMDI improves fleet tracking and customer satisfaction with McEasy VSMS

Improving Service and Customer Satisfaction with McEasy’s VSMS Solution

PT KMDI, a pioneer in car delivery with the widest network in Indonesia, faced challenges with manual operational processes and difficulties in efficiently tracking its fleet of trucks and moving assets. To improve their service and customer satisfaction, the company partnered with vendor McEasy to implement its VSMS solution.

McEasy's solution utilized its Live View and Fleet Management features to provide KMDI with 24-hour real-time monitoring of its entire fleet. This allowed the company to successfully track assets and identify issues during deliveries. As a result, McEasy helped KMDI greatly improve its operational efficiency, the accuracy of its deliveries, and overall customer satisfaction.

KMDI

Yoyok B Widiarto

Assistant Manager IT