Case Study: an industrial welding equipment manufacturer and distributor achieves unified operations and automated workflows with MCA Connect and Dynamics 365

Industrial Welding Equipment Manufacturer and Distributor automates 300+ order policies in a month with MCA Connect

MCA Connect worked with an industrial welding equipment manufacturer and distributor that was struggling with fragmented, homegrown systems. These unstable platforms created major inefficiencies, with manual order reviews, paper-based warehouse processes, and low adoption of their Salesforce CRM, which hindered visibility and slowed fulfillment.

MCA Connect implemented Microsoft Dynamics 365 Supply Chain Management with WMS and replaced Salesforce with Dynamics 365 Customer Experience. The solution automated critical workflows, including over 300 pricing policies, and processed 8,700 purchase orders in a single month post-implementation. This eliminated manual reviews, provided real-time data visibility, and created a stable, scalable platform for future growth.