Case Study: GALE Pacific achieves real-time ERP visibility and faster decision-making with MCA Connect and Dynamics 365 Inspire Platform

GALE Pacific slashes pick prep from half a day to 10 minutes with MCA Connect

Gale Pacific, a leading global manufacturer and distributor, faced significant challenges with its Microsoft Dynamics 365 ERP implementation. Despite investing in the platform to improve data integrity and decision-making, the solution was misconfigured by their initial partner, leading to project delays, millions in additional costs, and a lack of key features like real-time data and advanced reporting. Months from their go-live date, the company pivoted to a new implementation partner, MCA Connect, to rescue the project.

MCA Connect utilized its Inspire Platform to audit and reconfigure the Dynamics 365 implementation, consolidating data and creating clean, accurate Power BI dashboards. This provided Gale Pacific with instant access to real-time sales, financial, and supply chain insights. The results were substantial, including a process for preparing picks that was reduced from half a day to ten minutes and fines from major retailers dropping from $400,000 to $180,000 annually. The customer service Net Promoter Score also reached an exceptional 70. MCA Connect delivered a tailored solution that met the tight deadline and provided excellent post-go-live support.

Gale Pacific