Case Study: Desert Financial Credit Union Doubles Recoveries with MBSi iRepo

Desert Financial Credit Union doubles recoveries in 90 days with MBSi (iRepo)

Desert Financial Credit Union, a $9.5 billion credit union, faced significant challenges due to a lack of visibility and manual processes in its repossession lifecycle. The team had no way to measure vendor performance, used inefficient manual assignment tracking, and lacked centralized reporting. To address this, they partnered with vendor MBSi and implemented its RecoveryConnect platform.

MBSi's solution provided automated assignment processes and out-of-the-box reporting, which required minimal IT involvement to implement. The results included a doubling of recoveries within 90 days and a reduction of 10-15 hours of manual work per week. The credit union gained the ability to measure and benchmark vendor performance for the first time, allowing them to allocate work to top-performing agents.

Desert Financial Credit Union