Case Study: St. Olav’s Hospital cuts missed appointments by 31% with MazeMap

St. Olav’s Hospital cuts missed appointments by 31% with MazeMap

St. Olav's Hospital faced a challenge with a high level of missed appointments, causing inefficiency and lost revenue. They partnered with the vendor MazeMap to implement its smart navigation and high-quality interactive indoor maps to help patients and staff find their way.

MazeMap's solution was integrated into the hospital's SMS reminders and self-service kiosks, providing clickable map links to guide people directly to their appointments. This implementation reduced missed appointments by 31% over two years, saving St. Olav's Hospital an estimated $1.5 million USD annually.

St. Olav’s Hospital