Case Study: St. Olavs University Hospital reduces missed appointments with MazeMap

MazeMap helped St. Olav’s hospital reduce their level of missed appointments by 31 % in a two year period, saving the hospital 1.5M USD annually

St. Olavs University Hospital faced the challenge of helping its employees, patients, and visitors navigate its large complex, aiming to reduce stress and the significant number of missed appointments.

MazeMap provided an interactive indoor mapping solution that was integrated into the hospital's kiosks, SMS reminders, and alarm systems. This implementation resulted in a 31% reduction in missed appointments over two years, saving the hospital $1.5M annually, with 22% of all map traffic coming directly from links in appointment reminder texts.

St. Olavs University Hospital

Elin Fausa

Patient Queue System Administrator