Case Study: Qonto strengthens customer service knowledge management with Mayday

Qonto supports strong growth in customer service

Qonto, an online financial services provider for businesses and self-employed professionals, faced challenges maintaining high customer satisfaction during rapid international growth. Their previous knowledge management tool lacked global visibility and governance, making it difficult for support teams in different countries to find accurate information, leading to potential customer dissatisfaction. They needed a centralized solution to manage knowledge across all markets.

Qonto implemented the Mayday knowledge management system to address these challenges. The solution featured an intuitive interface, a feedback system, and deep integration with their existing tools like CRM and ticketing systems. This resulted in a 100% adoption rate by advisors across all markets. Mayday helped Qonto centralize knowledge, improve agent collaboration and expertise, and significantly enhance the advisor experience, directly supporting their customer-first mission.

Qonto

Diane Ndeke

Knowledge Manager